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Local Citation & NAP Audits

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Service Overview

NAP Audit

NAP stands for Name, Address, Phone. This is the core identity of your business across the internet. When this information is inconsistent across platforms, it confuses both customers and search engines. Someone finds your hours on Google, shows up, and you are closed. That is a bad experience and  it signals to search engines that your information is unreliable, which hurts your rankings. We walk through every major business profile (e.g. Google Business Profile, Apple Maps, Microsoft/Bing Places, Yelp, Nextdoor, Facebook, and more)  to ensure your information is complete, accurate, and consistent. We also look for industry-specific directories that matter for your type of business. For auto repair, that means CarFax. For legal services, it might be Avvo or FindLaw. Every industry has its own ecosystem, and we find the ones that matter for yours. Beyond correcting existing profiles, we create new listings in places that build awareness and generate backlinks to your website. Each additional directory listing is another signal to search engines about who you are and where you operate. It’s also another place a potential customer might find you.
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Specifications

Scope

The technical details of what this service includes, how it is delivered, and what you walk away with.

A foundational audit to align your business identity across the digital ecosystem. Inconsistent contact information confuses Google and hurts local rankings. We execute a 'clean slate' protocol to ensure your Name, Address, and Phone Number (NAP) are identical on the platforms that drive actual customer traffic.

What Is Delivered

  • Manual audit of the 'Core Four' local search platforms: Google Business Profile, Apple Maps, Bing Places, and Yelp
  • Identification and documentation of duplicate listings that may be diluting your ranking power
  • Collaborative verification sessions to claim ownership of orphan listings while ensuring you retain administrative control
  • Standardization of business categories and service attributes to match high-volume search terms
  • Direct correction of critical data errors (Hours, Phone, URL) on primary platforms
  • Advisory report on third-party data aggregators and industry-specific directories
  • Google Business Profile optimization: configuring messaging, Q&A seeding, and photo gallery structure

Platforms & Strategy

We prioritize the platforms that generate 90% of local visibility: Google, Apple, and Bing. While we identify issues on downstream data aggregators, our execution focuses on the primary sources of truth that you can control directly. This ensures maximum impact without requiring expensive third-party subscription software.

Ownership & Enablement

We do not believe in holding your business data hostage. This process is designed as a 'Fix & Teach' engagement. We perform the heavy lifting to clean the records, then conduct a handover session to ensure you have full administrative access. We teach you how to handle future updates (like holiday hours) so you remain in control of your business presence.

Benefits

Why This Matters

The tangible advantages you gain from this service.

01

Professional Credibility

When all your business information is consistent and up to date across every platform, you look like a company that has its act together. Inconsistent hours, wrong phone numbers, or missing profiles make you look careless at best.

02

Stronger SEO Foundation

Search engines use your business profile data as ground truth. Consistent NAP information across authoritative platforms reinforces your identity and geographic relevance, which directly helps your local search rankings.

03

More Places to Be Found

Every directory listing is another doorway to your business. Some customers search Google, others check Yelp, others browse Apple Maps. By being present and accurate everywhere, you maximize the number of paths that lead to you.

04

Backlinks That Help Your Website

Each directory profile that links back to your website is a signal to search engines that your site is legitimate and relevant. These are not the most powerful backlinks, but they are foundational and they compound over time.

Roadmap

How It Works

The process from start to finish so that you always know what to expect.

01

Major Platform Audit

We start with the big ones: Google Business Profile, Apple Maps, Microsoft/Bing Places, Yelp, Nextdoor, and Facebook. We verify, claim, or create each profile and ensure all information is accurate and complete.

02

Industry-Specific Directories

We identify the platforms that matter for your specific industry and establish or correct your presence there. These vary by business type. For example, there’s CarFax for auto repair, Healthgrades for medical, Avvo for legal, and so on.

03

Profile Enhancement

Beyond basic NAP information, we add every supplemental element that signals quality to search engines such as business categories, service descriptions, photos, service areas, and attributes. The more complete each profile is, the more useful it is for SEO.

04

Niche & Local Listings

We look for smaller, niche directories and local business listings where establishing a presence is worthwhile. Each one is another backlink and another place customers can find you.

Tips

Get the Most Out of This Service

Practical guidance to maximize your results.

Keep Your Hours Updated

This is the simplest thing you can do and it makes an outsized impression. If you are closed for a holiday or a special event, update your Google Business Profile. It takes two minutes and it communicates that you are considerate and attentive.

Learn Irregular Hours Updates

Most platforms let you set one-off schedule exceptions. If you are normally open on a Tuesday but will be closed next week, flag it. Customers notice, and it is a top-tier professional move that almost no one does.

Do Not Set It and Forget It

Business information changes with things like new phone numbers, adjusted hours, or added locations. Build a habit of reviewing your profiles quarterly.

Analytics Can Help

Analyzing how people arrive at your website can inform you about the existence of new websites and communities where you can manage your image at.

Is This Right for You?

Good Fits & Bad Fits

Here's how to know if this service aligns with your situation.

Good Fit

Every Business With an Online PresenceIf you have a business and you have not audited your listings recently, you are a good fit. Inaccurate information costs you customers and SEO performance. Fixing it is one of the highest-ROI activities you can do.
Businesses Expanding or RebrandingIf you have added locations, changed your phone number, adjusted hours, or rebranded, your profiles are almost certainly out of sync. An audit catches everything.

Not the Best Fit

Recently Audited BusinessesIf you have just gone through a thorough audit of all your business listings, there is no value in paying us to do it again. Come back when things change.
Businesses Not Yet EstablishedIf you do not have a physical location, consistent hours, or a stable phone number yet, there is not much to audit.
Pricing

Pricing Structure

The NAP Audit is a flat-fee service at $1,500. This covers a comprehensive audit and correction of all major platforms, industry-specific directories, profile enhancement, and creation of additional listings where beneficial. The deliverable is a fully audited and consistent business presence across the internet.

Ready to discuss how this fits your situation?

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The Difference

Precision Over Automation

A business's footprint across the web is often fragmented, leading to conflicting data that confuses both customers and search algorithms. While many services rely on automated tools that offer surface-level fixes, this audit is a manual, technical deep dive. We identify the source of inconsistent Name, Address, and Phone (NAP) data and provide the exact roadmap to resolve it. The focus is on creating a clean, authoritative record that ensures your business is indexed correctly and found by the right people in your local market.

We Stay In It With You

Budget Bench is not a build-and-leave vendor. When you sign up, you get a committed partner who monitors your metrics, makes adjustments, and is available when things change. Your website is too important and too sophisticated to hand off and hope for the best. We stay because we are personally invested in your results, and because a platform this capable needs someone at the controls.

FAQ

Clarifying the Audit Process

Managing local data can be a tedious and confusing process. These answers provide clarity on what a NAP audit actually entails, why automated tools often fail, and how we identify the specific inconsistencies that impact your local ranking. We believe in providing a clear explanation of the work so you can understand the direct link between accurate data and your visibility in local search results.

Name, Address, Phone. These are the three core pieces of business identity that search engines and customers rely on to find and trust your business. NAP consistency across all your online listings is a foundational local SEO signal.

When your business name, address, or phone number differs across platforms, it confuses both customers and search engines. A customer might find one set of hours on Google and a different set on Yelp. A search engine might not be confident that two listings refer to the same business. Inconsistency erodes trust in both directions, which hurts your local search rankings and your credibility with potential customers.

We cover the major platforms: Google Business Profile, Apple Maps, Microsoft/Bing Places, Yelp, Nextdoor, and Facebook. We also look for industry-specific directories that matter for your type of business. For example, CarFax is important for auto repair, Avvo for legal services, Healthgrades for medical practices. Every industry has its own ecosystem and we identify the directories that matter for yours.

We help create new listings on platforms and directories where your business should have a presence but currently does not. Each additional listing is another doorway for customers to find you and another backlink to your website, which helps SEO. We also enhance existing profiles by adding supplemental information like business categories, service descriptions, photos, service areas, and attributes.

A backlink is a link from another website to yours. When a directory like Yelp or Google Business Profile links to your website, it signals to search engines that your site is legitimate and relevant. Directory backlinks are not the most powerful type of backlink, but they are foundational. They compound over time and contribute to your overall domain authority.

Search engines use your stated business hours to determine when and whether to serve your listing in local results. If your hours are wrong, you might be excluded from results when you are actually open, or included when you are closed. Both scenarios are bad. Accurate hours also affect the customer experience directly. If someone shows up expecting you to be open and you are not, that is a credibility problem that no amount of marketing can fix.

Yes, and almost no one does, which is why doing it stands out. Most platforms let you set one-off schedule exceptions. If you are normally open on a Tuesday but will be closed next week, flag it. It takes two minutes and communicates that you are attentive and considerate. Customers notice.

You absolutely can. It is fundamentally a details and paperwork task: go through each platform, verify your information, correct what is wrong, add what is missing. The barrier is knowledge (knowing which platforms matter) and time (doing it thoroughly). If you have both, start with the major platforms and work outward. We offer this as a service because many business owners do not have the time to do it comprehensively.

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